Terms and Conditions

These general terms and conditions govern all stays and services relating to The Ski Lodge, operated by Ski Lodge Verbier SA ("the hotel"). They may be amended by the hotel at any time; the version in force on the date of booking applies to the stay concerned. They apply to all bookings, regardless of the booking channel. The specific conditions of the rate or offer booked (for example cancellation and payment conditions) are indicated at the time of booking and in the confirmation; they prevail over these terms and conditions.

The term "guest" means the person who made the booking, even if they do not personally occupy the room, as well as any person named in the booking. The person who made the booking is responsible for all other people in their group, including minors.

Bookings may be made online via the hotel's booking engine, by email or by telephone.

A booking may only be made by a person aged 18 or over with the legal capacity to enter into a contract with the hotel. The person who made the booking is responsible for the accuracy of the information provided, for payment of the entire stay, and for all minors travelling in their group.

At the time of booking, the guest must provide: first name and surname, date of birth, nationality, mobile number, email address, place of residence, a valid payment method, arrival and departure dates, and the number and ages of occupants. The booking becomes legally binding once confirmed in writing by the hotel (by email, with a booking number assigned) and once a valid guarantee has been provided (credit card, approved invoicing, or validated bank transfer).

Group bookings and exclusive use of the hotel are subject to specific conditions, provided on request.

The Ski Lodge has 36 rooms and suites in four categories:

• Cosy — 18–21 m², up to 3 people, one king-size bed + upper bunk, private balcony.
• Deluxe — 26 m², up to 4 people, double bed + two upper bunks, private balcony.
• Mountain Suite — 30–32 m², 2 people (4 with connecting suites), private balcony.
• Mountain Suite Terrace — 30 m², 2 people (4 with connecting suites), private 30 m² terrace.

The mountain view from the bathtub is not guaranteed in all Mountain Suites and Mountain Suite Terraces; it varies depending on the room allocated.

The Cosy and Deluxe rooms are equipped with a large bed surmounted by an upper bunk, which is particularly suited to children aged 12 and over. For safety reasons, use of the upper bunk by children under 12 is not recommended. A guest who nevertheless chooses to allow a younger child to use it does so at their own responsibility: it is for the guest to ensure that the child is able to use it safely and to supervise the child. By confirming a booking, the guest declares that they have read and accept this provision. Subject to mandatory legal provisions, the hotel is not liable for accidents or damage resulting from use of the upper bunk contrary to these recommendations, except in the event of gross negligence on its part. Extra beds are not available; cots are provided on request. Families travelling with young children may also book an additional room or connecting rooms.

Rates are quoted in Swiss francs, per room per night, VAT included, and include the breakfast buffet, access to the spa and fitness room, daily housekeeping, 24-hour reception, concierge service, and luggage and ski storage, unless otherwise indicated at the time of booking. The hotel reserves the right to change its rates at any time; the rate confirmed at the time of booking applies to the stay concerned.

The room rate includes 2 adults. Each additional person is subject to a supplement per night (breakfast included), as follows:

• Cosy — supplement applies from the 3rd occupant.
• Deluxe — supplement applies from the 3rd occupant.
• Mountain Suite / Mountain Suite Terrace — no supplement (except for a cot, where applicable).

Only the people named in the booking may occupy the room. Exceeding the confirmed capacity without the hotel's consent may result in an additional charge, a change of room category, or cancellation of the booking without refund.

Every booking must be guaranteed by a valid credit card. The applicable rates, fees and taxes are charged to the card used to guarantee the booking, in advance or on arrival; the guest may change the payment method during the stay or at departure. Extras and additional services consumed during the stay are payable no later than at departure.

For flexible rate bookings, 50% of the stay is charged at the time of booking, and the remaining 50% is charged when the free cancellation period ends, i.e. 7 days before arrival for a summer stay and 14 days before arrival for a winter stay, in accordance with section 6 (excluding the tourist tax, payable on arrival). For non-refundable rate bookings, full payment is charged at the time of booking and is not refundable under any circumstances.

Check-in is possible from 3:00 pm on the day of arrival. Check-out must take place before 12:00 pm (noon) on the day of departure. Early arrival or late check-out may be offered on request, subject to availability, and are confirmed no earlier than the day before arrival or departure. Late check-out is charged based on the following night's rate; where an early arrival requires an additional night, it is charged at the rate for the night concerned.

For flexible rate bookings, cancellation or modification is free of charge up to 7 days before arrival for a summer stay (June to September), and up to 14 days before arrival for a winter stay (December to April), the season being determined by the arrival date. Any cancellation or modification made after this deadline, any early departure, and any no-show, are charged at 100% of the total stay amount, taxes included.

For non-refundable rate bookings, the full amount of the stay is charged at the time of booking and is not refunded in the event of cancellation, modification, early departure or no-show.

A booking is considered a no-show if the guest has not arrived before midnight on the scheduled arrival date, without notice to the hotel; the room is then released and no-show charges apply.

Any cancellation or modification must be notified in writing (by email) or via the link in the booking confirmation. Date changes are subject to availability and may result in a change of price. Guests are advised to take out travel insurance covering cancellation costs.

Pets are accepted at The Ski Lodge, subject to the hotel's prior approval and the availability of a suitable room, at a rate of CHF 50 per pet per night. They must be declared at the time of booking, are permitted in rooms only, and are not allowed in the spa or the fitness area. Owners are responsible for their pets' behaviour and for any damage they cause.

The Ski Lodge is open seasonally: in winter from December to April and in summer from June to September.

Spa access is included for hotel guests, with certain time slots reserved for adults. Treatments and restaurant and bar tables must be booked in advance and are offered subject to availability.

Underground parking is available at CHF 40 per night per car, subject to availability. Electric vehicle charging stations are available.

The hotel may temporarily close or restrict certain facilities, in particular for maintenance, safety or seasonal reasons, and will inform guests as soon as possible of any significant change affecting their stay.

The Ski Lodge is a strictly non-smoking establishment. This rule applies to all rooms and suites as well as to all indoor common areas (reception, restaurant, bar, spa, fitness room and Upper Lounge), and covers cigarettes, cigars, e-cigarettes and vaping devices alike.

Guests wishing to smoke must do so outside the building, in front of the hotel.

Any breach of this rule will result in a charge of CHF 200 for cleaning and deodorisation, debited to the guest's account, and may result in the guest being removed from the hotel without refund. Deliberately tampering with or obstructing a smoke detector to circumvent this rule is treated in the same way and results in the same charge.

Guests are expected to behave reasonably at all times and to respect the hotel's house rules, the equipment made available to them, and the peace, comfort and safety of other guests, neighbours and hotel staff. Only the guest to whom a key or key card has been issued may use it; sharing it with a person not registered to the room is not permitted.

Any disturbance, nuisance, or behaviour that hotel management reasonably considers inappropriate, dangerous or contrary to these terms and conditions entitles the hotel to require the guest and their group to leave the premises immediately, and to cancel the remainder of the stay, without refund of amounts already paid.

The hotel operates a closed-circuit television (CCTV) system in common areas, for the security of guests, staff and property. Guests may obtain further information about this from hotel management.

On arrival, each guest must present a valid photo ID, as required by law for guest registration. A credit card may be requested as a guarantee for extras. Minors under 18 may only stay when accompanied by a responsible adult, who is responsible for their behaviour throughout the stay.

Guests are financially responsible for any damage, breakage, loss or theft that they cause, or that their animals or any person they have brought onto the premises cause, to the rooms, furniture, equipment or common areas of the hotel during their stay. The hotel charges the full cost of repair or replacement — including professional cleaning where necessary — to the credit card on file for the guest, and provides supporting documentation on request.

Any item found missing from a room at departure that forms part of its equipment, furnishings or services is treated in the same way and charged to the guest, unless the guest can show that the loss is not attributable to them or their group.

In the event of a dispute over a charge relating to damage or theft, the hotel will provide, on request, photographic evidence or any other reasonable supporting documentation of the damage or loss.

The hotel's liability for items brought in by guests is governed by Articles 487 et seq. of the Swiss Code of Obligations. Each room is equipped with a safe, and guests are strongly advised to use it for cash, jewellery, travel documents and other valuables. Subject to those provisions, and unless it is shown that the loss or damage results from an intentional act or negligence of hotel staff, the hotel accepts no liability for cash, valuables or personal belongings left in rooms, in common areas, or entrusted to staff, and is under no obligation to safeguard high-value items on behalf of a guest.

Where a guest wishes the hotel to assume greater responsibility for an item of value, they may ask the hotel to hold it in safekeeping at reception; the hotel is entitled to refuse such a request.

Items found after a guest's departure are returned only on request and at the guest's expense. They are kept for six months from the date on which the hotel informs the rightful owner of their discovery, after which the hotel becomes their owner.

If the hotel is unable, for reasons beyond its control, to provide a room that has already been booked and paid for, it will offer the guest equivalent or superior accommodation at another establishment in Verbier, at no additional cost, and will inform the guest without delay; failing that, it may, at its discretion, offer a full refund.

Except where damage, injury or loss results from an intentional act or negligence of hotel staff — which the guest must be able to demonstrate — the hotel is not liable for injury, illness, death, loss, damage, costs or claims resulting from: a fault of the guest or a member of their group; a fault of a third party unrelated to the service, which the hotel could not reasonably foresee or prevent; or any event which the hotel could not reasonably foresee or prevent despite exercising all due diligence, including in cases of force majeure.

To the extent permitted by law, the hotel is not liable for indirect damage. The hotel is also not liable for services provided by third parties that the guest books directly or through the hotel's concierge, such as transfers, ski schools, rentals or activities; the terms of those providers apply.

A tourist tax of CHF 4 per adult per night is charged in addition to the room rate and paid in full to the Municipality of Val de Bagnes, in accordance with the municipal regulation on tourist taxes. Children aged 6 to 12 pay a reduced rate of CHF 2 per night; children under 6 are exempt.

Guests and those accompanying them undertake to respect at all times the peace and comfort of other guests, including in the evening and at night. The hotel reserves the right to ask a guest and their group to leave the premises, without refund, in the event of justified complaints or repeated disregard for other guests.

The hotel makes every effort to provide Wi-Fi and Internet access throughout the property, but depends on third-party networks and cannot be held liable for service interruptions or poor connection quality. The hotel is not responsible for the security, integrity or completeness of data transmitted or received by a guest via its network.

Wi-Fi and Internet access is provided on condition of lawful and fair use. The hotel may suspend a guest's access at any time, without notice, if their use harms the network, other guests, or the hotel's reputation.

The hotel may withdraw, in whole or in part, from a booking that it can no longer perform due to force majeure or circumstances beyond its reasonable control — including natural disaster, avalanche, closure of roads or railways, fire, war, civil unrest, strikes, pandemic-related restrictions, or official decisions and unforeseen regulatory measures — without owing compensation for the part of the stay affected.

Neither the hotel nor the guest is liable for failure to perform their obligations due to such events. In such cases, the parties will work together to find a fair solution, for example postponement of the stay.

The hotel may also withdraw from a booking made on the basis of false or misleading information, or where it has reasonable grounds to believe that a guest intends to use the property in a way likely to harm its operation, safety or reputation.

All intellectual property rights relating to The Ski Lodge and its services — including trademarks, copyright-protected content and database rights — belong to Ski Lodge Verbier SA.

The content of the hotel's website (texts, photographs, logos and graphics) is protected by copyright; any reproduction requires the hotel's prior written consent.

The hotel takes care to ensure that information published on its website is accurate and up to date, but cannot guarantee this. Photographs are for illustration purposes: rooms in the same category may differ in layout and decor. The applicable prices and availability are those shown in the booking engine.

The website contains links to third-party sites over which the hotel has no control and for which it accepts no responsibility.

Guests' personal data is processed in accordance with the hotel's Privacy Policy, which sets out what data is collected, why, and what rights the individuals concerned have.

The hotel may assign or subcontract its rights and obligations under these terms and conditions without notice to the guest. If any provision of these terms and conditions is found to be unenforceable by a competent court, the remaining provisions will remain in full force and effect. While every effort is made to ensure the accuracy of published information, the hotel cannot be held liable for errors or omissions and may amend or withdraw any information or offer at any time.

By confirming and guaranteeing a booking, the guest acknowledges having read, understood and accepted these general terms and conditions.

These terms and conditions and all contracts concluded with the hotel are governed by Swiss law. The place of jurisdiction is the hotel's registered seat, subject to mandatory legal provisions, in particular those that protect consumers.

If any provision of these terms and conditions is found to be invalid, the remaining provisions will remain in force.